At I-GO-GO, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information.
1. Information We Collect
Personal Information
* Full Name
* Phone Number
* Email Address
* Delivery Address
* Payment Information
* Profile Picture (optional)
Device Information
* Device Type
* Operating System
* IP Address
* App Usage Data
* Location Information
Transaction Information
* Order History
* Payment Records
* Delivery Information
2. How We Use Your Information
We use your information to:
* Create and manage your account.
* Process orders and payments.
* Facilitate deliveries.
* Improve user experience.
* Provide customer support.
* Prevent fraud and security threats.
* Send important service notifications.
* Comply with legal obligations.
3. Location Data
I-GO-GO may collect location information to:
* Enable delivery services.
* Track rider movements.
* Improve route optimization.
* Enhance service accuracy.
Location services can be controlled through your device settings.
4. Information Sharing
We may share information with:
* Delivery riders.
* Vendors and merchants.
* Payment processors.
* Regulatory authorities when legally required.
* Service providers supporting platform operations.
We do not sell users' personal information.
5. Data Security
We implement reasonable security measures including:
* Data encryption.
* Secure servers.
* Access controls.
* Continuous monitoring.
While we strive to protect your data, no system can guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to:
* Provide services.
* Meet legal obligations.
* Resolve disputes.
* Enforce agreements.
7. Your Rights
You may:
* Access your personal information.
* Correct inaccurate information.
* Request deletion of eligible data.
* Withdraw marketing consent.
* Request a copy of your personal information.
8. Children's Privacy
I-GO-GO is not intended for children under 13 years of age. We do not knowingly collect information from children.
9. Third-Party Services
The platform may contain links or integrations with third-party services. Their privacy practices are governed by their own policies.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be published within the app and website.
11. Contact Us
For privacy-related questions:
Data Protection Officer
Email: contact@igogo.com.ng
Phone: +234 706 625 9560